Contact the relevant product support route and provide the payment reference, amount, and reason for your request.
Each request is reviewed individually. Refunds are not guaranteed.
Approved refunds are processed through the original payment provider and are subject to provider and bank timing. We do not promise automatic or immediate refunds.
Where a payment has already settled, a refund may not be possible through the provider; we will explain your options.
Refunds are available within 7 days of payment for monthly plans and within 14 days for annual plans, provided the service has not been substantially used.
Approved refunds are processed within 5–10 business days. M-Pesa refunds are sent to the originating number. Card refunds go to the original card.